Juddering under acceleration
Posted: Tue Sep 27, 2022 1:32 pm
Hi all.
The Kia Sportage GT line (1.6 turbo) has just come from its first annual service.
When we booked it in (the queue to get into Stockton Kia was looooooong), we reported an occasional judder when accelerating from 1500-1700 rpm. That had begun as a hesitancy and then ramped up to a full on judder with "slamming" of the suspension. It felt like you'd run over a dead horse in the road. We picked the car up and was told "We couldn't find anything". It would have been evident to anyone that drove it but I suspect all that was doine was the computer was plugged in. On the way home the issue was still there. I tried to ring to let them know but because of the way the service desk kept going to voice mail I sent an email on the website contact page. The first person said Kia can only look at it on 19 October (3 weeks!!!!!!), I asked to speak to the branch manager who wasn't there, so next in line was workshop manager who didn't answer his phone. Back to the email.....and then "Matthew" called back. The best he could come up with was for us to run it for a few miles at max revs as the particulate filter may be blocked and needed burning off. This despite 70% of journeys being highway at over 60mph average. There is no filter warning light displaying on the dash.
Any way we did as requested (6 miles in 4th at 5000+ rpm) and things changed - they got worse. The first issue is still there and now after a warm start the car immediately goes into full on judder and the engine management light does its own little disco impression. We're now in the situation that we don't want to drive the car, and Kia are very unresponsive.
Has any seen this type of issue before?
If so what was the solution?
The Kia Sportage GT line (1.6 turbo) has just come from its first annual service.
When we booked it in (the queue to get into Stockton Kia was looooooong), we reported an occasional judder when accelerating from 1500-1700 rpm. That had begun as a hesitancy and then ramped up to a full on judder with "slamming" of the suspension. It felt like you'd run over a dead horse in the road. We picked the car up and was told "We couldn't find anything". It would have been evident to anyone that drove it but I suspect all that was doine was the computer was plugged in. On the way home the issue was still there. I tried to ring to let them know but because of the way the service desk kept going to voice mail I sent an email on the website contact page. The first person said Kia can only look at it on 19 October (3 weeks!!!!!!), I asked to speak to the branch manager who wasn't there, so next in line was workshop manager who didn't answer his phone. Back to the email.....and then "Matthew" called back. The best he could come up with was for us to run it for a few miles at max revs as the particulate filter may be blocked and needed burning off. This despite 70% of journeys being highway at over 60mph average. There is no filter warning light displaying on the dash.
Any way we did as requested (6 miles in 4th at 5000+ rpm) and things changed - they got worse. The first issue is still there and now after a warm start the car immediately goes into full on judder and the engine management light does its own little disco impression. We're now in the situation that we don't want to drive the car, and Kia are very unresponsive.
Has any seen this type of issue before?
If so what was the solution?